tweebaa Cancellation Policy

Orders are processed and shipped 1-5 business days after they are placed. Once an order has been processed, we might not be able to cancel it, and it may be subject to cancellation fees. To ensure we continue to provide the best services for all tweebaa customers, this cancellation policy is strictly enforced.

  • If a cancellation is requested BEFORE the order has been shipped, a 20% cancellation fee will be applied before a portion of the purchase price is refunded.
    • NOTE: Some orders cannot be cancelled even if they have not been shipped. Sometimes an order has is already been processed and put in the shipping queue at the processing center, which makes it impossible to stop shipment of the order.
  • If a cancellation is requested AFTER the order has been shipped, it will be treated as a return with all applicable fees. Please see details in our Returns and Exchange Policy.
  • For all orders that are REFUSED AT DELIVERY, all applicable fees will be applied before the purchase price is refunded. Such fees include the 20% cancellation fee, 20% restocking fee, initial and return shipping fees, and other applicable fees.

This cancellation policy applies when a customer cancels all or part of an order after receiving an order confirmation from tweebaa.